The Competition and Markets Authority (CMA) has launched an investigation to protect the public from unscrupulous will writing firms. The CMA is keen to hear about people’s experiences when buying will writing services and pre-paid probate plans, particularly from unregulated providers. 

Concerns Raised by the CMA 

Initial research by the CMA has identified potential areas of concern, including misleading advertising, unfair contract terms, pressure selling, lack of transparency on costs, and the suitability of products being sold. These concerns highlight the need for people to consult a fully qualified solicitor when drawing up a will. 

Public Preference for Solicitors 

A recent survey by Will Aid, an organization that encourages people to leave part of their estate to charity, found that 62% of people prefer to use the services of a solicitor when making their will. In contrast, only 12% used an unregulated will writer, 9% made a homemade will, and 17% used DIY kits or banks and other services. 

Risks of Using Unregulated Providers 

Will Aid warns that many people are unaware that will writers can practice without proper training, regulation, or insurance. A spokesman for Will Aid stated, “Drawing up a will is a vital financial planning step, but cheaper alternatives to solicitors can mean the document is not properly written or legally binding.” 

The Law Society has also urged people to make a will using a fully qualified solicitor. A spokesman noted, “A badly drafted will can cause more problems than no will at all. Solicitors are subject to strict regulation to ensure they deliver the best service to their clients, unlike unregulated will writers.” 

CMA Investigation 

CMA Chief Executive Sarah Cardell said, “These may not be frequent purchases, but they are life-changing. That’s why it’s so important that we investigate so people can select the right legal service for them with confidence.” 

The CMA will provide an update on its investigation later in the year.