The Competition and Markets Authority (CMA) has raised concerns about the increasing number of UK consumers turning to unregulated Will-writing firms. These unregulated services often lack essential consumer protections, posing significant risks for clients. As a trusted law firm in Southgate, London, we believe it’s crucial to highlight why working with a regulated solicitor is essential for securing your legacy.

Recently, the CMA issued warnings to seven unregulated Will-writing firms, calling out problematic practices like aggressive upselling, refusal of refunds, and failure to respond to complaints. Because consumers rarely purchase Will-writing services, the CMA fears they may not fully understand potential costs or available options. To promote transparency and accountability, the CMA has introduced new guidelines for businesses in this sector, along with consumer guides for those considering writing a Will.

The CMA’s consumer advice highlights the risks associated with pre-paid probate plans, warning that these plans may be vulnerable if a provider ceases trading before the client’s death. The advice includes key factors to consider when choosing a Will writer, alongside potential sources of assistance if issues arise after purchase. As Hayley Fletcher, the CMA’s Interim Senior Director for Consumer Protection, noted, “Those offering these types of legal services often meet their customers at some of the most challenging times in life, so it’s particularly important that a difficult time is not made harder by misleading or unfair practices.”

Opting for a qualified solicitor to draft your Will offers several critical advantages over unregulated services. Solicitors are regulated by the Solicitors Regulation Authority (SRA), meaning they must adhere to strict standards of conduct. This regulation provides clients with legal recourse and protection if something goes wrong. Furthermore, solicitors offer expert guidance on complex issues like inheritance tax, trusts, and distribution of assets according to your wishes.

Solicitors are also fully insured, so if errors occur, clients have the option to seek compensation. In contrast, unregulated providers lack oversight, increasing the risk of disputes or invalidated Wills. Additionally, solicitors ensure compliance with legal requirements under the Wills Act 1837, offering peace of mind that your Will is valid and secure. While unregulated services may seem cost-effective at first, using a regulated solicitor provides the reliability and safeguards necessary for such a vital document.